Returns and Exchanges
What is your return policy?
Please refer to our Retailer Terms & Conditions (available in English and French - other languages coming soon).
How do I start a return?
All returns must be approved by Joseph Ribkoff before proceeding. Below are the steps to follow:
Option 1
Contact your assigned Sales Representative in order to receive an approval
Option 2
Fill out the Return Request form featured on our website. Click here to access. Once the form is submitted our Customer Service team will review and be in contact with you.
When can I expect my credit note?
Once the merchandise arrives at our facility, the merchandise will be inspected and processed. Once the return is completed, the credit note will be posted to your account.
This amount will either be applied to your current balance or savegarded to be applied on your next order.
For more details on this, please contact our Credit department.
Can I combine my returns together and use the same return label?
The return authorization is associated to the items that were approved to be return. To ensure that the return is processed properly, we ask that you not combine your returns together.
We will provide you with a call tag/Return label for each return.
For more information, please contact our Customer Service department.
What if my order arrives damaged, incorrect, or is missing an item?
We strongly recommend that you contact our Customer Service team. They will be more than happy to assist you.
Click here to access the contact us page.
A Celebration of Fashion since 1957.
